How do I find what I’m looking for?
There are two key ways to navigate the website:
Browse
Our costumes, wigs, accessories and make up are categorized to make searching a little easier. Browse by range (adult, children, teens, etc) or by style (Halloween, Christmas, Comedy, etc). On each product page you can view accessories and related items, perfect for completing your look!
Search
Use the search function to quickly find what you’re looking for.
Here are a few search tips:
Check your spelling
Use as few words as possible
Use spaces
Avoid plurals
There’s no need to include words like ‘and’ and ‘the’
Instead of using film names, use character names
How do I know if an item is in stock?
Our website is constantly updated with stock availability. You will be able to view stock levels of your chosen item on the product page. We also check stock when you place your order. In the event of a system error during ordering, you will be contacted by one of our dedicated customer service advisors.
How should I wash my item?
All our costumes and accessories come with a care label which you should refer to when deciding how to wash and care for your item. Since we use a wide variety of costume material including vinyl, plush fur, leather and velvet, we recommend that all items are dry cleaned only to ensure the best care for your product.
I’m unsure what size to order
Whilst we do our best to ensure all our costumes are true to size, like many high street retailers, you may find that sizes differ slightly between the brands we offer. If you’re between sizes, we recommend you order a size larger, as it’s much easier to adjust a costume to make it smaller than it is to make it bigger. You can view our sizing guide on each product page. If you would like to know more detailed information such as the length of a costume, please contact us.
I’ve forgotten my password
You can reset your password on one of our websites by going to My Account and selecting Forgot Password.
I’m experiencing problems entering my payment details
Please contact us and a member of the customer services team will be in touch (during office hours only).
When will my order arrive?
We offer a 4 business day delivery in the UK.
We offer an approximate 5 business day delivery in Europe.
We offer an approximate 10 business day delivery in the USA.
We offer an approximate 12 business day delivery to Australia and Rest of World.
(However shipping times can be affected during peak times or customs delays out of our control).
I want to return an item, how do I do this?
If you change your mind, you can cancel your order by contacting us and requesting a refund. If you have already received your order or it has been dispatched, please refer to our Returns Policy for full details on how to return unwanted or faulty items to us.
What should I do if an item doesn’t fit?
We are unable to send replacement items. Please refer to our Returns Policy for full details on how to return unwanted items to us.
The product I ordered is damaged
We’re sorry the item you ordered is damaged or faulty, and we hope you’ll give us chance to put this right. Please refer to our Returns Policy for full details.
What payment methods can I use?
We accept PayPal, Visa, Visa Debit, Visa Electron, Mastercard and Maestro.
Do you accept other currencies?
We accept British Pound (GBP), Euros, USD and AUD.
What is your VAT policy?
All of the prices shown on our UK and European websites are inclusive of VAT where applicable.
How will my details be used?
By visiting any of our websites, you give your consent to the collection and use of personal information, in accordance with our terms and conditions. For more information, please refer to our Privacy Policy
